RETURN CONDITIONS FOR ELEVATOR SPARE PARTS
1. Return for elevator spare parts will be available only if the product has not been manufactured.
2. Once the product has been manufactured, returns are not accepted. However, for any issues related to manufacturing defects, the buyer should contact the manufacturer for resolution.
3. Shipping costs for product delivery shall be borne by the buyers.
4. Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, the buyers may terminate the contract.
5. The purchased product must be delivered completely and in accordance with the specifications stated in the order, along with the warranty certificate, user manual, and other related documents, if available.
6. If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days of learning about the situation. The total amount paid must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PAYMENT IS NOT MADE:
7. If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product shall cease.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product is delivered, it is determined that the buyer's payment was made with an unauthorized use of a credit card and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller’s expense.
IF THE PRODUCT CANNOT BE DELIVERED DUE TO UNFORESEEN REASONS:
9. If unforeseen force majeure events occur and the product cannot be delivered on time, the buyer will be informed of the situation. The buyer may choose to cancel the order, request a replacement product, or wait until the obstacle is resolved. If the buyer cancels the order, the payment will be refunded in cash within 14 days if made by cash. If the payment was made by credit card, the refund will be made to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. The buyer must inspect the product/service before accepting delivery. If the product/service is damaged, broken, or has a torn package, they should not accept the delivery from the shipping company. A product/service that has been accepted will be deemed to be in good condition. The buyer must carefully preserve the product/service after delivery.
RIGHT OF WITHDRAWAL:
11. The buyer has the right to withdraw from the contract without any legal or penal liability and without giving any reason within 14 (fourteen) days from the date the product is delivered to them or the designated person/organization, by notifying the seller through the contact details below.
SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY NAME: Company name
ADDRESS: 3.Organize Sanayi Bölgesi, 4 Nolu Sokak,
No:11 42300
Selçuklu / Konya / TÜRKİYE
EMAIL: info@globalelevatormarket.net
TEL: +90 507 073 88 08
FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
12. If the purchase involves a service, the 14-day withdrawal period starts from the contract date. If the service is provided with the consumer’s approval before the withdrawal period ends, the right of withdrawal cannot be exercised. The buyer acknowledges the right of withdrawal conditions when placing an order.
13. The seller bears the cost of withdrawal-related expenses.
14. To exercise the right of withdrawal, the buyer must notify the seller in writing via registered mail, fax, email, or other specified methods within the 14-day period and ensure that the product has not been used in accordance with the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions.
EXERCISING THE RIGHT OF WITHDRAWAL:
15. The product's invoice must be returned along with the product. (If the invoice was issued to a corporate entity, the return must include a return invoice issued by the institution. Returns cannot be processed without a return invoice for corporate purchases.)
16. The product must be returned with its box, packaging, standard accessories (if applicable), and in an undamaged and complete condition.
RETURN CONDITIONS:
17. The seller must refund the total amount and all documents that place an obligation on the buyer within 10 days after receiving the withdrawal notification and must receive the product within 20 days.
18. If the product is damaged due to the buyer’s fault or if the return becomes impossible, the buyer is responsible for compensating the seller for the incurred losses. However, the buyer is not responsible for changes or deterioration in the product resulting from proper use within the withdrawal period.
19. If the right of withdrawal is exercised and the transaction causes the order total to fall below the promotional discount limit, the discount amount will be deducted.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
20. The right of withdrawal cannot be exercised for:
• Products prepared in accordance with the buyer’s requests or personal needs,
• Perishable goods or goods with an expired shelf life,
• Health and hygiene-sensitive products (e.g., underwear, swimwear, cosmetics) once their packaging is opened,
• Goods that are mixed with other products and cannot be separated by nature,
• Periodicals such as newspapers and magazines except for subscription agreements,
• Digital goods or services delivered electronically,
• Software, DVDs, CDs, or books once their packaging is opened.
21. For returns of cosmetics, personal care products, underwear, swimwear, books, software, DVDs, CDs, or office supplies (e.g., toner, cartridges), the products must be unopened, unused, and undamaged.
DEFAULT AND LEGAL CONSEQUENCES:
22. If the buyer defaults on a credit card payment, they acknowledge that they will pay interest and be liable to the bank under their credit card agreement. In such a case, the bank may take legal action, demand legal expenses and attorney fees, and hold the buyer responsible for any damages resulting from delayed payment.
PAYMENT AND DELIVERY:
23. Payments can be made via Bank Transfer or EFT (Electronic Funds Transfer) to the specified Bank TL account.
24. Online payments can be made with credit cards in a single payment or installment plan. Upon completing an online payment, the credit card will be charged immediately.